We understand that plans can change. As each of our jackets is made to order, we have a clear cancellation policy to cover material and processing costs.
1. Cancellation Within 2 Hours of Order Placement: Orders cancelled within 2 hours of placing the order are eligible for a 90% refund. A 10% charge will be deducted from the total order amount to cover non-refundable payment gateway processing fees and transaction charges.
2. Cancellation After 2 Hours of Order Placement: Orders cancelled after 2 hours of placing the order are eligible for a 65% refund. A 35% charge will be deducted to cover payment processing fees, material procurement, pattern preparation, and production setup costs, as your custom order enters the production queue.
Please Note: - Once your order has been dispatched or shipped, it can no longer be cancelled. - Refunds will be processed to the original payment method within 5-7 business days. - Custom size or personalized orders cannot be cancelled after 24 hours.
For any cancellation requests, please contact us at info@thefalconjackets.com with your order number.
At The Falcon Jackets, we want you to love what you wear! If for any reason you’re not completely satisfied with your purchase, we’re here to help with an easy and straightforward return and exchange process.
Eligibility for Returns and Exchanges
You can request a return or exchange within 30 days of receiving your order. To be eligible:
The item must be unused, unworn, and in the same condition as when you received it.
The item must have all original tags attached and be returned in its original packaging.
Custom or personalized items are not eligible for returns or exchanges unless they arrive damaged or defective.
How to Initiate a Return or Exchange
Contact Us: Fill out the return and exchange form provided below or send us an email at [contact@thefalconjackets.com] with your order details and the reason for the return or exchange.
Wait for Approval: Once your request is approved, we’ll provide you with the return shipping address and instructions.
Ship the Item Back: Use a reliable shipping service to send the item back to us. Please note that the return shipping cost is the customer’s responsibility unless the item was damaged or defective upon arrival.
Refund Process
Once we receive and inspect your returned item, we’ll notify you via email about the approval or rejection of your refund.
If approved, the refund will be processed and automatically applied to your original payment method within 2 days
Exchange Process
If you’d like to exchange an item for a different color or style, please let us know when you initiate the return process.
We’ll ship the replacement item as soon as the original product is received and inspected.
Damaged or Defective Items
Commonly it never happens due to strict quality control rules and regulation but anyhow If you receive an item that is damaged or defective, please contact us immediately at [contact@thefalconjackets.com] with photos of the issue. We’ll replace the item or issue a full refund at no additional cost to you.
Important Notes
Sale or discounted items are final and not eligible for returns or exchanges unless they arrive damaged or defective.
We recommend using a track able shipping service and purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
For a return to be eligible, all returned items must be unworn with all original tags attached, new sellable condition per our standards, no damage, and abuse to the product, tear or any bad odder. If it fails in eligibility criteria, returns may be rejected once reviewed by our team. Please email if you have any concerns.
For new orders that require any changes, notify us by email within 24 hours of placing your order if a change is needed. We work quickly and may not be able to change the order after this time period. We send out an email during the order process to triple check once an order is made to stress our sizing and expectations.
Due to the handmade nature of our products, Customize Orders will not be eligible for return/refund/exchange. Whether, the customization is of size/material/design so please be sure about your request before placing order.
Contact Us
If you have any questions about our return and exchange policy or need further assistance, don’t hesitate to reach out to our customer support team.
At The Falcon Jackets, we’re committed to making sure you’re happy with your purchase. Your satisfaction is our priority, and we’ll do everything we can to make things right.
Thank you for shopping with us!
